Last updated: [05/11/2026]
At Shawarma Palace (“we”, “our”, or “us”) are committed to protecting the privacy of your personal information that we obtain for business purposes about out customer, employees and other entities. We aim to ethically and responsibly manage the personal information in which we obtain and are committed to complying with any laws that may apply to the personal information that we obtain.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information while you use the Shawarma Palace mobile application, website, or related services (collectively, the “Service”).
By accessing or using our service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve the Shawarma Palace Service.
1.1 Personal Information You Provide
When you use our app, create an account, or place an order, we may collect:
- Full Name
- Email Address
- Phone Number
- Delivery Address (street, city, postal code, etc.)
- Order Details (items ordered, preferences)
- Payment Information (processed via Stripe)
We do NOT store your full credit card details. Stripe securely handles all payment data.
1.2 Automatically Collected Information
We use Firebase and Google Analytics to collect certain information automatically when you use the Service, including:
- IP address
- Device information (model, OS version, unique device identifiers)
- App usage data (screens viewed, buttons clicked, features used)
- Crash logs and performance data
- Location data (approximate, if allowed by your device)
1.3 Cookies & Tracking Technologies
We may use cookies, analytics tools, and similar tracking technologies to:
- Remember user preferences
- Improve performance and functionality
- Analyze usage trends and traffic sources
2. How We Use Your Information
We use your data for the following purposes:
2.1 To Operate and Maintain the App
- Create and manage user accounts
- Process food orders
- Provide delivery services
- Improve core app functionality
2.2 For Delivery and Order Management
We collect your address, phone number, and email to:
- Prepare and deliver your food correctly
- Contact you about your order
- Handle delivery issues (incorrect address, delays, etc.)
2.3 For Payments
We use Stripe to process secure payments. Your payment data is used solely for:
- Completing orders
- Preventing fraudulent transactions
We do not store your full credit/debit card information.
2.4 For Analytics and App Improvement
Using Google Analytics and Firebase, we analyze:
- App performance
- User behaviour
- Crash causes
- Feature usage
This helps us improve your overall experience.
2.5 To Communicate With You
We may contact you via email, SMS, or app notifications to:
- Confirm orders
- Send updates about delivery status
- Provide customer support
- Send promotional offers (only with your consent)
2.6 Legal Compliance
We may use your information to comply with applicable laws or respond to lawful requests.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share information with:
3.1 Service Providers
We may share limited information with trusted third-party providers:
- Stripe (payment processing)
- Firebase (authentication, database, crash reporting)
- Google Analytics (usage analytics)
- Delivery personnel (limited to name, order, and delivery address)
Each provider handles your data in accordance with their own privacy policies.
3.2 Business Transfers
If Shawarma Palace is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.
3.3 Legal Requirements
We may disclose your information if required by law to:
- Respond to court orders
- Fulfill government or regulatory requests
- Protect the safety, rights, and property of Shawarma Palace or others
4. Data Retention
We retain your personal information only as long as it is needed for:
- Providing our services
- Fulfilling legal obligations
- Resolving disputes
- Enforcing our agreements
You may request account deletion at any time (see Section 8).
5. Data Security
We take appropriate measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure payment processing through Stripe
- Role-based access control
- Regular security reviews
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Children’s Privacy
Our Service is not intended for children under 13 years old.
We do not knowingly collect personal information from children. If we discover such data, we will delete it immediately.
7. Your Rights & Choices
Depending on your region, you may have rights to:
- Access your personal information
- Update or correct your information
- Request deletion of your account
- Restrict or object to processing
- Withdraw consent (for marketing and notifications)
To exercise these rights, contact us at:
📧 [[email protected]]
8. Account Deletion
You can delete your account at any time by contacting our support team or using the account deletion option provided within the app. Once your request is received, we will permanently remove your personal information unless we are required to retain certain data for legal or security reasons.
9. Use of Uber Direct for Delivery
We use Uber Direct as a third-party logistics provider to manage and complete deliveries. When you place an order, we may share limited information with Uber Direct, including your name, delivery address, phone number, and order details, strictly for the purpose of coordinating and completing your delivery. Uber Direct uses this information only to fulfill delivery services and operates under its own privacy and security policies. We do not grant Uber Direct access to your account information, payment details, or any data not required for delivery operations.
10. Third-Party Links
Our app may contain links to third-party websites or services.
We are not responsible for their privacy practices and encourage you to review their policies.
11. International Data Transfers
If you access the Service from outside the country where our servers are located, your data may be transferred and processed in other jurisdictions with different privacy laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted within the app with an updated “Last Updated” date.
Continued use of the app after changes indicates acceptance.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
